Do you enjoy getting new software solutions up and running, supporting rollouts, and getting to the bottom of technical issues?
As an Level 2 Support Specialist (m/f/d), you bridge the gap between technology and application. Whether it’s introducing new software, configuring individual setups, or analyzing complex problems – your expertise and hands-on approach make all the difference.
Your mission
- Supporting software rollouts for new customers:
You play a key role in ensuring the successful implementation of our software for new clients.
- Deployment:
You’re part of the deployment team that delivers releases and patches to customers.
- renderZ & scripting:
You’ll get to know our output management solution renderZ, handle the creation of all documents circulating daily inside and outside the lab, and implement customer requirements precisely using LXScript.
- Second-level analysis:
When our support team reaches its limits, you take troubleshooting to the next level and identify the underlying technical causes.
What you bring
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IT affinity, experience in IT support or as an Application Specialist
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Technical curiosity: you love diving into new topics and tackling technical challenges
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Problem-solving mindset: you don’t just find the cause — you fix it for good
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Hands-on mentality: you think and act — from analysis to implementation
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Strong communication skills: you can clearly explain your technical solutions, both internally and to clients
Why you should join us
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Diverse challenges: No day is the same – you’ll work on exciting projects and support laboratories and lab groups using our software.
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Open company culture: Your opinion matters – you’re an important part of the team.
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Modern work environment: Flexible working hours, home office options, attractive benefits, and a motivated team await you.
Join a team where curiosity, creativity, and technical know-how are encouraged and valued every single day.