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Job Offers

# L2 Support Specialist (m/f/d)

customer service
                Full-Time
                Immediate start

                labsolution Luxemburg



Do you enjoy getting new software solutions up and running, supporting rollouts, and getting to the bottom of technical issues?

As an **Level 2 Support Specialist (m/f/d)**, you bridge the gap between technology and application. Whether it’s introducing new software, configuring individual setups, or analyzing complex problems – your expertise and hands-on approach make all the difference.

### Your mission

- **Supporting software rollouts for new customers:**  
 You play a key role in ensuring the successful implementation of our software for new clients.
- **Deployment:**  
 You’re part of the deployment team that delivers releases and patches to customers.
- **renderZ & scripting:**  
 You’ll get to know our output management solution *renderZ*, handle the creation of all documents circulating daily inside and outside the lab, and implement customer requirements precisely using *LXScript*.
- **Second-level analysis:**  
 When our support team reaches its limits, you take troubleshooting to the next level and identify the underlying technical causes.

### What you bring

- IT affinity, experience in IT support or as an Application Specialist
- Technical curiosity: you love diving into new topics and tackling technical challenges
- Problem-solving mindset: you don’t just find the cause — you fix it for good
- Hands-on mentality: you think and act — from analysis to implementation
- Strong communication skills: you can clearly explain your technical solutions, both internally and to clients
- Language skills: You speak fluent German and have a sound knowledge of English

### Why you should join us

- **Diverse challenges:** No day is the same – you’ll work on exciting projects and support laboratories and lab groups using our software.
- **Open company culture:** Your opinion matters – you’re an important part of the team.
- **Modern work environment:** Flexible working hours, home office options, attractive benefits, and a motivated team await you.

Join a team where curiosity, creativity, and technical know-how are encouraged and valued every single day.


	
[![L2 Support Specialist (m/f/d)](/thumbnails/117275-800-400-Crop.jpg)](/files/117275.jpg "L2 Support Specialist (m/f/d)")

Send your application to [jobs@labsolution.lu](mailto:jobs@labsolution.lu?subject=Job%20Application%3A%20L2%20Support%20Specialist%20mfd%20%5Bfrom%20www.labsolution.lu%5D%20%23639122608721839659) !

Your details will of course be handled confidentially.



## labsolution Luxemburg

- 22, Hauptstrooss
- 9753 Heinerscheid
- Luxembourg

- [jobs@labsolution.lu](mailto:jobs@labsolution.lu?subject=Job%20Application%3A%20L2%20Support%20Specialist%20mfd%20%5Bfrom%20www.labsolution.lu%5D%20%23639122608721839659)
- [+352 26 90 81 65](tel:+352-26-90-81-65)

- **Taking on the responsibilities of a life-saving industry on a daily basis**
- **Getting up in the morning knowing that a dynamic and positive work environment awaits you**
- **Being part of a team that values helpfulness and cooperation**